Shipping Policy

1. Shipping Location

We ship all products from our fulfillment center at:

EcoFulfillment, 7886 Deering Ave, Canoga Park, CA 91304, USA.

2. Shipping Carriers

We use a variety of trusted shipping carriers to ensure timely and reliable delivery, including:

FedEx
UPS
DHL
Amazon Logistics

3. Order Processing

Orders are processed within 1 business day. During peak seasons (e.g., holiday periods), processing times may be slightly longer.

4. Order Cut-off Time

Orders placed before 1 PM PST will be fulfilled the same day. Orders placed after this time will be processed the following business day.

5. Shipping Days

We process and ship orders from Monday to Friday. No orders are processed on weekends or public holidays.

6. Shipping Fees

Shipping fees are calculated at checkout based on several factors, including:

Shipping destination
Order weight and size
Shipping method selected

Special Offer: For individual customers (B2C), shipping is free on all orders until December 31, 2024!

7. Delivery Time

Estimated delivery times depend on the shipping carrier and your location. Typical delivery times range between 2-5 business days for standard shipping within the United States.

8. Shipping Cost Calculation

Shipping costs are automatically calculated during checkout. You will be able to review the shipping cost before finalizing your purchase.

9. International Shipping

We currently ship to U.S. addresses only. If you are located outside of the United States and are interested in FootWave products, please contact our support team at support@footwave.com for further information.

10. Order Tracking

Once your order is shipped, you will receive an email with tracking information to monitor your shipment. This information is also available through Order Details in your My Account section.