60-Day Guarantee Policy

60-Day Satisfaction Guarantee Policy

1. Scope of the Guarantee

This guarantee applies to all customers, including individual (B2C) and business (B2B) customers, for products purchased either directly from the FootWave website or through authorized FootWave partners. You may return the product for any reason within 60 calendar days of the purchase date, regardless of the condition of the product or its packaging.

2. How to Initiate a Return

To take advantage of the 60-day satisfaction guarantee, follow these steps:

Step 1: Complete the return form available at FootWave Returns or download the PDF form from FootWave Returns PDF.
Step 2: Submit the completed form by emailing it to returns@footwave.com.

3. Return Authorization

Once your return request is received, you will be notified within 3 business days. Approved returns will be assigned a Return Authorization (RA) number, which will be sent to your registered email.Note: The 60-day satisfaction guarantee does not require you to physically return the product. Instead, you must destroy the product in a way that makes it unusable.

4. Product Destruction and Refund Process

Customers are required to submit a photo of the destroyed product (e.g., cutting the product in half).Refunds will be issued within 7 business days from the approval date and will be processed using the same payment method that was used for the original purchase.

5. Refund Method

Refunds will be issued using the same payment method originally used for the purchase. If the original payment method is not available, we will work with you to agree on an alternative method for the refund.

6. Additional Information

The guarantee is applicable to all customers and not limited to purchases made directly on the FootWave website. If you purchased from an authorized FootWave partner, please contact your seller to initiate the return, and they will work directly with us to resolve your request.If you have further questions, visit our 60-Day Guarantee page for more details.