Some things can’t just be explained – you have to feel them for yourself! Order FootWave™ insoles today and experience the WOW effect firsthand.
No worries, you have a 60-day "I like it!" guarantee.
If you're not satisfied (unlikely), you can return it!
How to return?
FILL THE FORM
If you purchased your insoles on footwave.com, simply use our Return form. If you bought them from another store, please contact the retailer directly.
SENDING BACK? NO, THANKS!
No need to send the insoles back! Just upload a photo in the return form showing that you’ve destroyed them (e.g., cut them in half).
GET REFUND
We’ll refund your money within 7 days!
Frequently Asked Questions:
Q: Do I have to provide a reason?
A: No, it’s not required. While we do appreciate any feedback—it's valuable insight that helps us improve our products and customer service—providing a reason is entirely optional and has no impact on the approval of your return.
Q: Destroying the product? Isn't it wasteful?
A: Not at all. We understand your concerns and share the same commitment to minimizing waste. We ask you to destroy the product because shipping it back to us would result in even more waste. Why? Please remember that FootWave insoles are medical-grade products that come into close contact with your body. We have no reliable way to verify whether the returned items were used. For hygienic, safety, and regulatory reasons, we must dispose of returned products regardless. Shipping them back would only generate unnecessary transportation costs, including fuel and labor. It’s better for you to dispose of the product yourself if you are genuinely unsatisfied with our insoles.
Q: It's been over 60 days—can I still return the product?
A: After the 60-day guarantee period, your purchased goods are covered by the Manufacturer's Warranty (MW) for 12 months from the order date. Under the MW, you can return products if they are defective. Detailed terms of the MW can be found [here]. Providing a reason is required and will affect the approval of your return.